Police Data

Norfolk Constabulary 999 Call Performance Data (2024)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2024	9,651	6.66	90.0%	9.6%	0.5%	15th	3rd	3rd
February 2024	9,082	7.27	88.1%	11.2%	0.7%	20th	3rd	5th
March 2024	9,646	6.48	90.9%	8.8%	0.3%	11th	2nd	3rd
April 2024	9,598	6.93	90.4%	9.0%	0.6%	12th	3rd	4th
May 2024	11,017	6.62	90.4%	9.2%	0.3%	7th	2nd	2nd
June 2024	11,331	7.08	88.5%	11.0%	0.5%	16th	3rd	4th
July 2024	11,667	7.80	86.3%	12.9%	0.8%	20th	3rd	3rd
August 2024	12,509	7.45	87.5%	11.7%	0.8%	19th	3rd	4th
September 2024	10,771	7.42	86.9%	12.4%	0.6%	21st	4th	5th
October 2024	10,586	7.11	88.8%	10.6%	0.7%	18th	3rd	4th
November 2024	9,782	6.24	91.6%	8.0%	0.4%	16th	2nd	4th
December 2024	10,422	6.71	88.8%	10.9%	0.3%	29th	6th	5th

 

Norfolk Constabulary 999 Call Performance Data (2023)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2023	9,933	7.45	85.3%	14.1%	0.6%	14th	2nd	2nd
February 2023	9,060	7.29	86.6%	12.8%	0.6%	7th	2nd	1st
March 2023	10,356	7.57	86.1%	13.2%	0.7%	4th	1st	1st
April 2023	11,057	7.39	86.5%	12.8%	0.6%	6th	2nd	1st
May 2023	11,999	6.86	87.3%	12.4%	0.3%	2nd	1st	1st
June 2023	12,363	7.73	84.4%	15.0%	0.6%	4th	1st	1st
July 2023	12,629	7.18	87.0%	12.6%	0.4%	3rd	2nd	1st
August 2023	12,398	6.89	87.9%	11.8%	0.3%	2nd	2nd	1st
September 2023	11,628	7.57	87.1%	12.2%	0.7%	4th	2nd	1st
October 2023	10,939	7.36	86.9%	12.6%	0.5%	8th	3rd	2nd
November 2023	9,947	6.85	89.2%	10.4%	0.4%	12th	3rd	2nd
December 2023	10,353	6.47	90.7%	9.0%	0.4%	10th	3rd	2nd

 

Norfolk Constabulary 999 Call Performance Data (2022)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2022	2,958	7.6	85.6%	13.7%	0.7%	8th	2nd	1st
February 2022	8,114	7.5	85.5%	13.7%	0.7%	6th	2nd	1st
March 2022	8,743	8.7	81.2%	17.5%	1.3%	13th	3rd	2nd
April 2022	9,185	7.7	84.0%	15.5%	0.5%	9th	2nd	1st
May 2022	9,535	8.6	82.0%	17.0%	1.0%	11th	3rd	1st
June 2022	10,103	10	77.5%	21.0%	1.6%	17th	3rd	3rd
July 2022	11,677	10.9	75.1%	22.7%	2.3%	16th	3rd	3rd
August 2022	11,518	11.2	74.7%	22.8%	2.5%	22nd	3rd	4th
September 2022	9,984	11.2	76.0%	21.2%	2.8%	23rd	4th	5th
October 2022	10,692	11.2	75.6%	21.6%	2.6%	24th	3rd	4th
November 2022	9,916	12	73.4%	23.7%	3.0%	28th	5th	5th
December 2022	9,661	8.8	81.4%	17.3%	1.3%	18th	2nd	2nd

 

Norfolk Constabulary 999 Call Performance Data (2021)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
November 2021	8,720	8.8	82.8%	15.9%	1.3%	8th	2nd	1st
December 2021	9,105	9.3	82.0%	16.3%	1.7%	11th	2nd	1st

Norfolk Constabulary: Summary of National Crime and Policing Measures 

Priority area: Reduce Murder and Homicide

Measure	Most recent 12 months (to 30 September 2025)	Previous 12 months (to 30 September 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Homicide (all offences)	2	8	75% decrease -6	7	71% decrease -5
Murder only	2	8	75% decrease -6	5	60% decrease -3

 

Supplementary Comment

The specialist Joint Norfolk and Suffolk Major Investigation Team are responsible for investigating all homicides. There has been a decrease of 6 Homicide offences over the most recent 12 months when compared to the previous 12 months. When compared against the 2019 baseline, there has been a 71% decrease (-5 offences). The offence of Murder only, shows a decrease of 6 offences over the most recent 12 months when compared to the previous 12 months and a decrease of 3 offences when compared to the 2019 baseline.

When looking at Homicide offences, the following was found;

•       There are no concerning trends of note that would indicate an emerging issue.

•       None of the offences are linked

•       The offences are spread out across the county.

Priority area: Reduce Serious Violence

Measure	Most recent 12 months (to 30 September 2025)	Previous 12 months (to 30 September 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
All violence with injury	7,871	7,954	1% decrease -83	7,091	11% increase +780
Grievous Bodily Harm	636	636	No change	454	40% increase +182
Actual Bodily Harm	4,745	4,769	1% decrease -24	5,575	15% decrease -830

 

Supplementary Comment

Norfolk has seen a 11% increase in all Violence with Injury compared with the 2019 baseline and a 1% decrease when compared to the previous 12 months. 34% of all violence with injury was domestic abuse related. Grievous Bodily Harm has seen an increase of 40% when compared to the 2019 baseline, and no change when compared to the previous 12 months. A 15% decrease against the 2019 baseline can be seen for Actual Bodily Harm offences, and a 1% decrease when compared to the previous 12 months.

The Constabulary has continued to lead on the Serious Violence Duty, chairing the multi-agency Serious Violence Duty Partnership Group. Following the Home Office’s announcement of a one-year extension to the Hotspot Action Fund, efforts this quarter focused on identifying locations that met the revised criteria for tackling knife crime, serious violence, and antisocial behaviour. As a result, the Operation Focus high-visibility hotspot patrols have been expanded beyond Norwich and Great Yarmouth to now include areas in Breckland, South Norfolk, and King’s Lynn.

The Domestic Abuse Perpetrator Partnership Approach (DAPPA) continues to identify and proactively manage the domestic abuse perpetrators who present the most serious or repeated risk of harm in Norfolk, using evidential calculations generated by the Recency, Frequency, Gravity (RFG) matrix. Multi-agency meetings are held monthly for high-harm offenders, with a focus on disruption.

Project Vigilant is a pilot initiative operating in the Norwich District, which is aimed at tackling sexual predatory behaviour to reduce Violence Against Women and Girls (VAWG). Through Project Vigilant, specially trained plain-clothes officers from the Community Policing Team patrol night-life areas and community spaces, identifying concerning behaviours and alerting uniformed officers to intervene. A significant development this period is the agreement to deliver Project Vigilant training to Norwich officers as part of their Team Development Days. This will increase operational capacity and ensure wider adoption of this unique policing tactic across the district. The initiative has benefited from increased media awareness, helping to reinforce public understanding and support for the tactic.

Priority area: Disrupt drugs supply and County Lines

Measure	Most recent 12 months (to 30 September 2025)	Previous 12 months (to 30 September 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Drug trafficking offences	340	406	16% decrease -66	600	43% decrease -260

 

Supplementary Comment

In the last 12 months Norfolk has seen a decrease in drug trafficking offences of 16% (-66 offences) when compared to the previous 12- months. There has been a 43% (-260 offence) decrease when compared to the 2019 baseline.

 

Each County Line is assessed using a matrix which attributes a score based on the threat associated with that County Line. Use of violence, threatened violence, and intelligence relating to children being part of a County Line’s operation are examples of high-risk factors that will impact on a line’s threat score. Higher risk lines are graded as Tier 1, which take precedence for investigation and enforcement ahead of Tier 2 lines.

 

Operation Bokken continues to provide the overarching approach to tackling serious youth-related harm across Norwich through enforcement, safeguarding, and partnership engagement.  The Constabulary focuses resources to target Operation Bokken interventions and County Lines disruption, with an overlap between the two frequently evidenced.  Operation Bokken is identified as a Serious Organised Crime (SOC) Tactical Vulnerability using the national standard MoRiLE (Management of Risk in Law Enforcement) scoring mechanism.  This provides a framework for supporting the operation as a long-term threat, with multi-agency planning and interventions a consistent feature of the response. 

 

The methodology for identifying and investigating drugs supply is crucial to the prevention of harm, often seen through exploitation and violence.

 

Priority area: Reduce neighbourhood crime

Measure	Most recent 12 months (to 30 September 2025)	Previous 12 months (to 30 September 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
All neighbourhood crime	2,886	3,632	21% decrease -746	6,139	53% decrease -3,253
Residential burglary	979	1,275	23% decrease -296	2,223	56% decrease -1,244
Vehicle offences	1,306	1,623	20% decrease -317	2,834	54% decrease -1,528
Theft from the person	275	378	27% decrease -103	577	52% decrease -302
Robbery	326	356	8% decrease -30	505	35% decrease -179

 

Supplementary Comment

All neighbourhood crime has seen a decrease of 53% (-3,253 offences) when compared against the 2019 baseline and a 21% decrease (-746 offences) when compared to the previous 12-month period. Residential Burglary has seen a 23% decrease (-296 offences), Vehicle Offences recording a 20% decrease (-317 offences), Theft from the Person a 27% decrease (-103 offences) and Robbery recording an 8% decrease (-30 offences) when compared to the previous 12-month period. All the individual neighbourhood measures have seen a decrease when compared to 2019 baseline period.

Norfolk Constabulary recognises the importance of providing continual training to officers and staff who investigate neighbourhood crimes to improve outcomes. The current Operation Investigate Development Day cycle for frontline officers includes inputs which focus on investigation and evidential considerations, child centred policing principles, and the value of civil orders, with a strong emphasis on ensuring the basics are captured and victims are well supported. The Operation Investigate team has also developed and are involved in the delivery of the Investigations module for the new Police Constable Entry Programme (PCEP). The team are also supporting the implementation of a PIP1 supervisor pilot; a College of Policing led product to improve supervision and investigation standards.

A guidance pack which has been developed for frontline officers attending burglaries was launched in September. The guidance is aimed at improving early investigation standards and will assist officers when they are providing crime prevention advice and support to burglary victims. The pack contains information about the cocooning principle, cascading crime prevention advice, and providing reassurance to local communities. Briefings have been delivered to District Leads introducing the principles of cocooning and super cocooning, including how series are identified and when the principles should be implemented to support crime reduction, victims, and communities.

Priority area: Improve satisfaction among victims - with a particular focus on victims of domestic abuse

Measure	Most recent 12 months (to 30 September 2025)	Previous 12 months (to 30 September 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Satisfaction amongst victims of domestic abuse	83%	82%	1 percent point increase	81%	2 percentage point increase

 

Supplementary Comment

When compared against the 2019 baseline, Norfolk has seen a 2pp increase in victim satisfaction rates, with an increase of 1pp when compared against the previous 12-month figure.

The Constabulary is continuing to invest in its workforce to deliver improvement in the response to domestic abuse. In addition to the ongoing Domestic Abuse Matters training programme for first responders that has been reported on previously, officers in the County Policing Command also receive yearly CPD linked to improving investigation standards through the Constabulary’s Operation Investigate resource. 

The Domestic Abuse and Sexual Violence Group (DASVG) priorities for 2025 – 2028 are focused on the reduction of domestic abuse sexual violence and sexual abuse.  These priorities concentrate on raising community and workforce awareness, improving strategic partnership understanding, developing preventative and supportive interventions, and ensuring children and young people affected by domestic abuse are kept safe, have their voice heard, and are supported to recover. DASVG is strengthening links with the Domestic Abuse Commissioner’s (DAC) Office to understand examples of best practice and innovation. This includes the DAC focus around the voice of lived experience and ensuring that it is embedded in all workstreams, with the DASVG exploring how this can be developed locally.

Domestic Violence Protection Notices (DVPNs) and Domestic Violence Protection Orders (DVPOs) are important safeguarding tools in domestic abuse cases. Previously Norfolk Constabulary has only applied these orders in high-risk cases. A policy change has now been introduced which means that they are considered in all domestic abuse cases where there are no other enforceable restrictions that can be applied when a person is released from custody, irrespective of risk level. This is leading to an improving picture around use of DVPNs, enhancing victim safeguarding. 

Vulnerability and Public Protection Champions are being trained to embed expertise across the constabulary and support the wider workforce to secure more positive outcomes in Violence Against Women and Girls (VAWG) investigations. The Constabulary continues to work closely with the Crown Prosecution Service (CPS) to strengthen case building, secure early advice, and to deliver victim-centred prosecutions.

Appendix:

Homicide

Consists of the following offence types: Murder, Manslaughter (including corporate) and Infanticide.

Violence with injury

Following the release of further clarification around the National Crime and Policing Measures (NCPM), the crime category of 'violence with injury' has been used as a measure of serious violence. This differs to the figures released in the previous Specified Information Order and all baselines have been adjusted to reflect that. Violence with injury consists of the following:

• Assault with injury
• Assault with Injury on a Constable
• Assault with Injury On An Emergency Worker (Other Than A Constable)
• Assault with intent to cause serious harm
• Attempted Murder
• Cause of Allow Death or Serious Physical Harm to Child or Vulnerable Person
• Causing Death by careless or inconsiderate driving
• Causing Death or Serious Injury by Dangerous Driving
• Endangering Life
• Intentional Destruction of a Viable Unborn Child
• Racially or Religiously Aggravated Assault with Injury

A further focus on Actual Bodily Harm (ABH) and Grievous Bodily Harm (GBH) shows key trends in more detail.

Neighbourhood crime

Consists of the following offences: Residential Burglary (dwelling and non-dwelling), Vehicle Crime (theft of, interference with and theft from vehicle), Robbery, Theft from person.

Cyber crime

Non police data not yet available.

Drug trafficking

Crime consists of offences that relate to the supply of drugs as opposed to the possession of drugs.

Satisfaction

Calculated using responses that indicate the victim was either ‘Completely Satisfied’, ‘Very Satisfied’ or ‘Fairly Satisfied’.

Note on crime recording standards:

The Home Office sets the comprehensive guidance rules around the reporting standards on crime for the police.

You can find out more about the standards of crime by visiting the Government website

The implementation of these standards in Norfolk Constabulary are audited periodically by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). 

Norfolk Constabulary has worked hard since its HMICFRS inspection in 2020 on crime recording to ensure issues reported to police are properly assessed and recorded.  This step change in working practices means that direct comparisons of crime data with those years prior to 2021 compares different standards of approach