Get in touch
Contact Us
We want to make sure you go to the right place for your enquiry. Please see the various options below and consider who you would need to contact in order to get answers to your questions.
In an emergency, please call 999.
In a non-emergency or if you want to report a crime, policing issue or incident please call 101 or visit:
The Police and Crime Commissioner cannot get involved in operational policing, investigate individual cases or task officers to incidents, this is the responsibility of the Chief Constable. If you need to contact Norfolk Constabulary, please visit Contact us - Norfolk Constabulary.
Complaints against Norfolk Constabulary
Complaints against Norfolk Constabulary should be sent to the Professional Standards Department who will assess your information and respond to you directly. Their contact details are:
Professional Standards Department
Norfolk and Suffolk Constabularies
Jubilee House
Falconers Chase
Wymondham
Norfolk
NR18 0WW
Telephone: 101 and ask for the Professional Standards Department.
You can also make a complaint directly to the Independent Office for Police Conduct (IOPC). Details of how to do this can be found here.
The Police and Crime Commissioner cannot get involved in operational policing, investigate individual cases or task officers to incidents, this is the responsibility of the Chief Constable. For further information, please visit:
Firearms enquiry
If you need to contact someone regarding a firearms enquiry you can do this online via the Norfolk Constabulary website:
Anti-social behaviour
If you wish to report anti-social behaviour you can do this online via the Norfolk Constabulary website:
Alternatively you can report this to your local council online via their website:
Speeding
If you require more information regarding a speeding enquiry you can do this online:
Alternatively, you can contact Norfolk Constabulary through their 'Contact Us' page or by telephone on 01603 276400 (lines open Monday to Friday from 10am to 3pm).
Complaints against the Chief Constable
Your Police and Crime Commissioner (PCC) has a statutory duty to consider complaints against the Chief Constable. If you wish to make a formal complaint against the Chief Constable, please contact the PCC in writing at:
OPCCN
Jubilee House
Falconers Chase
Wymondham
Norfolk
NR18 0WW
Please note that the Office of the Police and Crime Commissioner for Norfolk cannot investigate anonymous complaints and will not enter into correspondence with individuals who have used foul or abusive language.
Complaints against Norfolk Constabulary
Complaints against Norfolk Constabulary should be sent to the Professional Standards Department who will assess your information and respond to you directly. Their contact details are:
Professional Standards Department
Norfolk and Suffolk Constabularies
Jubilee House
Falconers Chase
Wymondham
Norfolk
NR18 0WW
Telephone: 101 and ask for the Professional Standards Department.
You can also make a complaint directly to the Independent Office for Police Conduct (IOPC). Details of how to do this can be found here.
The Police and Crime Commissioner cannot get involved in operational policing, investigate individual cases or task officers to incidents, this is the responsibility of the Chief Constable. For further information, please visit:
Complaints - Norfolk Constabulary
Complaint Reviews
Anyone who remains dissatisfied with the way that Norfolk Constabulary has dealt with their complaint has the right to request a review of the outcome. The review will be considered by either the OPCCN or the IOPC. You will be advised of the relevant review body at the conclusion of the complaint in writing.
For more information regarding complaint reviews, please visit:
Complaints against the Police and Crime Commissioner (PCC) or OPCCN Staff
Any complaint about the conduct of your PCC, Office of the Police and Crime Commissioner for Norfolk (OPCCN) staff, policies and procedures, or any volunteer working on the PCC’s behalf should be put in writing to the OPCCN Chief Executive.
For more information, please visit:
Compliments
If you wish to compliment a staff member or officer from Norfolk Constabulary or the Office of the Police and Crime Commissioner for Norfolk (OPCCN) on their work, please contact us:
Postal Address:
Office of the Police and Crime Commissioner for Norfolk
Jubilee House
Falconers Chase
Wymondham
NR18 0WW
Telephone:
01953 424455
Email:
opccn@norfolk.police.uk
We will ensure compliments are passed to the appropriate staff member or police officer.
By sending your enquiry, you agree to your data being stored and processed by the OPCCN in accordance with our privacy policy.
Freedom of Information (FOI) Request
All requests for information under the Freedom of Information Act must be made in writing and must include your name, an email or postal address, and a description of the information you require. If you cannot make your request in writing due to a disability, please contact us on 01953 424455. For more information, please visit:
By sending your enquiry, you agree to your data being stored and processed by the Office of the Police and Crime Commissioner for Norfolk in accordance with our privacy policy.
Subject Access Request (SAR)
You have a right to be told whether any information is held about you and a right to a copy of that information unless certain exemptions apply. For more information, please visit:
By sending your enquiry, you agree to your data being stored and processed by the Office of the Police and Crime Commissioner for Norfolk in accordance with our privacy policy.
Norfolk Constabulary Freedom of Information and Subject Access Requests
If you require information held by Norfolk Constabulary, please visit:
The Police and Crime Commissioner (PCC), supported by the Office of the Police and Crime Commissioner for Norfolk (OPCCN), creates a variety of engagement opportunities for people across Norfolk and other stakeholders to influence policing, not only in your local area but across the whole of Norfolk.
Through public engagement, the PCC gains an understanding of the expectations and needs of individuals and local communities to ensure your voice is heard and continues to help shape the way Norfolk Constabulary and other public sector organisations deliver their services.
For information on how to get involved please visit:
Community Engagement
The role of a Police and Crime Commissioner (PCC) includes making informed decisions regarding policing and policy that take into account the views of all communities across Norfolk. Community engagement allows you, as a Norfolk resident, to have your say on key issues such as what you believe the county’s policing priorities should be or how much you pay for policing through your council tax.
The PCC, supported by the Office of the Police and Crime Commissioner for Norfolk (OPCCN), creates a variety of engagement opportunities for people across Norfolk and other stakeholders to influence policing, not only in your local area but across the whole of Norfolk. For information regarding these opportunities please visit:
If you have a general media enquiry for the Office of the Police and Crime Commissioner for Norfolk (OPCCN), please email the communications team via pcccomms@norfolk.police.uk (please note this email is for journalists only).
Key contacts:
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Susan Starling - Communications and Engagement Manager
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Joshua Brown - Communications Officer
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Suzannah Armstrong-Cobb - Communications Officer, Norfolk Community Safety Partnership
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Fay Crangle - Consultation and Engagement Officer
If you wish to see the latest news regarding the Police and Crime Commissioner and OPCCN, please visit:
By sending your enquiry, you agree to your data being stored and processed by the OPCCN in accordance with our privacy policy.
The Office of the Police and Crime Commissioner (OPCCN) plays a critical role in the work of the NCSP. The Partnership is managed by the OPCCN and meetings of the NCSP are chaired by the OPCCN’s Chief Executive. OPCCN staff work closely with other members of the Partnership across areas such as crime prevention, safeguarding and vulnerability, and victim support.
Police and Crime Commissioners (PCCs) and Community Safety Partnerships have a duty to take into account each other’s priorities, to ensure there is a joined-up approach to tackling shared priorities. The Police and Crime Plan set by Norfolk’s PCC is a key driver in the work of the Partnership. For more information, please visit:
Alternatively, if you wish to contact Norfolk Community Safety Partnership, please email NCSP@norfolk.police.uk
ASB Case Review (formerly Community Trigger)
If you have reported to the police, the council and/or your housing provider on three or more occasions, about separate incidents of Anti-Social Behaviour (ASB) in the past six months within one month of each incident happening, you can apply for an ASB Case Review. Alternatively, you can make an application by calling your local council and asking someone to help you to complete the form.
If you require more information please visit:
Commissioning
Your Police and Crime Commissioner (PCC) is responsible for providing services for victims of crime.
These range from our multi-crime services, Norfolk and Suffolk Victim Care, which can provide practical and emotional support to any victim of crime in Norfolk above the age of four, to specialist services such as the Norfolk Integrated Domestic Abuse Service (NIDAS).
If you require more information on services for victims, please visit:
If you are in immediate risk of harm, call 999.
If you would like any further information that is not provided, please contact the Commissioning team on OPCCNCommissioning@norfolk.police.uk. By sending your enquiry, you agree to your data being stored and processed by the Office of the Police and Crime Commissioner for Norfolk in accordance with our privacy policy.
Grants
The PCC has the power to award grants to voluntary and community sector organisations, including charities and community groups, to deliver services and projects to:
- reduce crime and disorder
- support victims of crime to cope and recover
You can find out more information below about local projects and services that we have funded. Any funding opportunities available to local providers are also published on our website.
If you require more information regarding Office of the Police and Crime Commissioner for Norfolk (OPCCN) grants, please visit:
Grant Funding - OPCCN
Alternatively, if you require additional information regarding OPCCN grants, please email OPCCNGrants@norfolk.police.uk. By sending your enquiry, you agree to your data being stored and processed by the OPCCN in accordance with our privacy policy.
If you, or someone you know, has been affected by crime, help is available from Norfolk and Suffolk Victim Care - a service commissioned by your Police and Crime Commissioner (PCC) in partnership with Suffolk's PCC.
For more information, please visit:
For any further information regarding the Office of the Police and Crime Commissioner for Norfolk (OPCCN), please contact us via:
Postal address:
Office of the Police and Crime Commissioner for Norfolk
Jubilee House
Falconers Chase
Wymondham
NR18 0WW
Telephone: 01953 424455
Email: opccn@norfolk.police.uk
We may not respond to email or enquiries if:
- we are copied into an email
- the email is not addressed to us
- it is a clear marketing email, for example trying to sell a product
- abusive language is used
- the email is deemed vexatious
For more information regarding why we may not reply, please refer to our Unacceptable Complainant Behaviour Policy.
PCC Accountability Meeting
Your Police and Crime Commissioner (PCC) has regular formal meetings with the Chief Constable of Norfolk Constabulary to hold them to account for the policing service delivered in the county. For information on when and how to submit questions, please visit:
PCC Accountability Meeting - OPCCN
Police Misconduct
Where behaviour falls below the expected standards it is important that the police service is open and accountable. For more information regarding Police Misconduct Hearing and Police Appeal Tribunals, please visit: